Managed Services
Comprehensive operational support for your IT environment, including proactive monitoring, maintenance, incident resolution, and continuous service improvement to maximize system availability.
IT Functions Covered by Managed Services
Everything FCS takes ownership of under a Managed Services engagement, in one view.
What's covered
24×7 monitoring & alerting
Systems watched around the clock, with alerts routed to an engineer who already knows the environment.
Patch & maintenance windows
Scheduled updates and hardening, planned around your business hours, not ours.
Incident response & escalation
A defined path from alert to resolution, with root-cause follow-up — not just a restart.
Capacity & performance reviews
Regular checks so a slow system gets fixed before it becomes an outage.
Vendor & license coordination
One point of contact instead of chasing five different support contracts.
At a glance
Made for businesses running production systems who need continuous coverage without hiring an in-house ops team.
How an engagement runs
Onboard & baseline
We audit the environment and document runbooks before taking on-call responsibility.
Operate under SLA
Day-to-day monitoring, patching, and support against agreed response times.
Review & improve
Recurring performance and capacity reviews so small issues get fixed early.
Frequently asked questions
What does "managed services" actually include?
24x7 monitoring, patching, incident response, and capacity planning for the systems you hand off to us — not just a help desk that reacts when something breaks. Exact scope is agreed upfront per engagement.
Do you replace our internal IT team or work alongside them?
Most clients keep their internal team for day-to-day user support and bring us in for systems that need specialist, always-on coverage — production servers, databases, and infrastructure. We integrate with your existing team rather than displacing it.
What's your response time for critical incidents?
Critical production incidents are picked up by an on-call engineer around the clock, not queued for the next business day. Specific response-time commitments are set out in the engagement's SLA.
Can we start with a few systems and expand later?
Yes — most engagements start with the systems causing the most pain, usually a database or a specific application, and expand once the relationship proves out.